RETURNS/EXCHANGES/SHIPPING

RETURNS

Returns are accepted only under the following conditions:

The return must be received by First Class Detailing Supplies within 7 days of purchase.

The returned item must be unused and in new condition.

All returns are subject to a 25% restocking fee per package.

We do not accept returns based of "Change of Mind"

REFUNDS

After receiving the returned item, FCDS will issue a refund for the value of the item, minus a 25% restocking fee. FCDS will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to FCDS. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. In a case of a missing package on international orders we will offer a 70% refund, we will not be able to send out a second package. It is also your responsibility to contact the post office and file a claim for the missing package.

EXCHANGES/RETURNS

To return/exchange an item, print out your email invoice and mail that along with your item back to us at 371 Fox Drive, Piqua, OH, 45385, United States. 

You will then receive a E-Gift Card for the value of your exchanges item, minus a 25% restocking fee which you can use to purchase the new item you would like.

FCDS RETURN INSTRUCTIONS:

Please mail product along with short note with correction to be made too:

Attention: First Class Detailing Supplies

Street Address: 371 Fox Drive

City: Piqua

State: OH

ZIP Code: 45385

United States

Once we receive customer returned merchandise we will immediately take care of corrections that need to be made.  We will review your invoice and corrections you have given and will correct any errors made on our behalf.

If at any time you are having trouble with your return or have any unanswered questions, please send an email to firstclassdetailingsupplies@outlook.com. Thank you

SHIPPING:

Please allow 1 to 4 weeks for shipping during any of our giveaway promotions.